If you would like to make a return or an exchange, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We’ll gladly accept returns and exchanges for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
If you wish to return or exchange your item, we must receive your request within 10 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 10 days of receiving your product to begin the process. Please include photos of the damage or defect on your item and the packing slip in order to expedite the exchange process.
After you’ve submitted a return or exchange request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix to to your package. You are responsible for paying for the return shipping costs. If you're requesting a refund, we will include the cost of return shipping in your final refund.
Please feel free to email us at email@example.com any time if you have any question about returns or exchanges that isn't answered here.
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